1. What is the return process?
    • Please contact our Customer Service here and include the following details in your enquiry: 
      1.  Order Number
      2. Name of the Item
      3. Reason for return
      4. Item Photo
  2. What is the return and exchange policy? 
    • At Premium Pure, we want you to be completely satisfied with your purchase. If you change your mind about a product, our return and exchange policy ensures a hassle-free process for your purchases.  
    • You may return or exchange products within 30 days of receiving your order, provided the following conditions are met: 
      1. Original Condition: Items must be in their original purchase condition, with packaging that is unopened, unused, unmarked, and undamaged. 
      2. Complete Sets: Products purchased as part of a set or multi-item pack must be returned as a complete set. 
      3. Exclusions: Items marked as non-exchangeable or non-returnable cannot be returned or exchanged. 
      4. Shipping Costs for Online Returns: Customers are responsible for the shipping costs associated with returning the product. 
      5. Consumer Rights: This policy is in addition to and does not affect your rights under applicable consumer law.  
    • Met all the requirements? You can contact our Customer Service Team here. Select your issue as ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.  We strive to process all returns and exchanges efficiently and will keep you updated throughout the process. Thank you for choosing Premium Pure!
  3. What if my item was missing, incorrect, damaged, or faulty? 
    • We’re sorry if you received a parcel with damaged, incorrect, or missing items. Let us know by contacting our Customer Service Team so we can resolve the issue promptly: 
      1. Contact Us: Fill out our webform here and select the appropriate issue: ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’. 
      2. Provide Details: Include your order number and a description of the problem.  
      3. Please also include the following details in your form: 
        • Image of the Item/Parcel(s) received 
        • Name of Item 
        • Order Number 
    • Please do not dispose of or throw away any of the items you’re writing about! Premium Pure may arrange to collect the product.