Privacy Policy
Effective Date: 18 July 2024
At Premium Pure Sdn. Bhd. (1453111-M), we value your privacy and are committed to protecting your personal and financial information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when making a payment on our website.
1. Information We Collect
When you make a payment on our website, we may collect the following information:
- Personal Information: Name, email address, phone number, billing address, and shipping address.
- Financial Information: Credit card number, expiration date, CVV code, and other payment-related details.
- Transaction Information: Details about the products or services you purchase, the amount paid, and the date and time of the transaction.
2. How We Use Your Information
We use the information we collect to:
- Process and complete your payment transactions.
- Provide customer support and communicate with you about your order.
- Prevent fraudulent transactions and enhance the security of our payment process.
- Comply with legal and regulatory requirements.
3. How We Protect Your Information
We implement a variety of security measures to ensure the safety of your personal and financial information:- Strict access controls to limit access to your information to authorized personnel only.
- Regular security assessments and updates to protect against vulnerabilities.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal and financial information to outside parties, except in the following circumstances:
- With trusted third-party service providers who assist us in operating our website and processing payments, provided they agree to keep your information confidential.
- When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Your Rights
You have the right to:- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request the deletion of your personal information, subject to certain exceptions.
- Withdraw your consent to our use of your personal information, where applicable.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
For Which Purposes We Process Your Data
| What data do we collect? | Why we collect | How long do we store your data? |
|---|---|---|
| Browse Site | To enhance your user experience, analyze site usage, and improve our services. | As long as necessary for the purpose, typically session-based or for a limited period for analytics. |
| Purchasing Products/ Agreeing To A Service | To process your orders, complete transactions, provide customer support related to purchases, and fulfill legal/regulatory requirements. | For the duration required to complete the transaction and comply with financial and legal obligations (e.g., tax records). |
| Customer Service | To address your inquiries, provide support, and resolve issues related to your orders or our services. | For the duration necessary to resolve your query and for record-keeping purposes as per internal policies or legal requirements. |
| Suggesting A Product & Service That You May Be Interested In | To personalize your experience and offer relevant products/services based on your browsing and purchase history (with consent where required). | Until you withdraw consent or for a reasonable period based on engagement. |
| Loyalty Programme | To manage your participation in the loyalty program, award points, and provide benefits. | For the duration of your membership in the loyalty program and as required by program terms. |
Delivery Information
How can I track my order?
You can track your order via your delivery receipt.
What are your delivery options, and how much is shipping?
We’re happy to offer the following delivery options:
| Service | Cost | Delivery Time Frame |
|---|---|---|
| Standard Delivery - West Malaysia | Free Delivery | Klang Valley (Kuala Lumpur, Selangor, and Putrajaya) – 1 to 3 business days
Rest of West Malaysia – 2 to 4 business days
East Malaysia and Labuan – 2 to 6 business days |
| Standard Delivery - East Malaysia and Labuan | RM10 |
| Service | Country | Delivery Cost | Delivery Time Frame |
|---|---|---|---|
| Standard Delivery | West Malaysia | Free | 9 - 25 days
Duration calculated excluding the public holidays and logistic partner's non-working days |
| East Malaysia | RM25 | ||
| Singapore | RM70 | ||
| Hong Kong | RM90 | ||
| Taiwan | RM100 | ||
| Rest of the World | RM150 |
Please note that if you do become a member, you will get free delivery according to our T&C (to be available soon).
We do have some terms and conditions for delivery:
- Delivery times are based on orders placed before 12pm MYT.
- Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
- Delivery is only available on weekdays (excluding Malaysia Public Holidays).
Am I able to choose what time my parcel gets delivered?
Unfortunately, time selection for parcel delivery is currently unavailable.
What should I do if there's a delay in my delivery?
We're sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel from the orders section. For further enquiries, please feel free to reach out to our Customer Service Team here.
Do you process orders during Public Holidays?
While we'd love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed or parcels shipped on the next working day.
Business Address and Contact Details
Premium Pure Sdn. Bhd. (1453111-M
Suite 2.02, 2nd Floor, Wisma Ali Bawal 2, No. 11, Jalan Tandang, 46050 Petaling Jaya, Selangor
Email: info@premiumpure.com.my
Phone: +6011-1070 1026